Complaints Process When a complaint is received in writing, a RIBO investigator is appointed to inquire as to the circumstances surrounding the complaint. A file is opened, the broker is notified of the potential problem, and is requested to respond. In many instances, matters are clarified by correspondence or phone calls and require no further action. Complainants are notified of the end-result of the investigation, and the file is closed. Similarly, when a complaint is initiated by RIBO staff resulting in an investigation, the broker is notified of this complaint and is requested to respond. Where matters cannot be satisfactorily concluded by these means the complaint may be filed with the Manager for consideration by the Complaints Committee. The broker will receive a Notice of Complaint and has the right to respond in writing to the Committee, providing any explanation and representations that he/she may wish to make concerning the matter. A RIBO investigator will gather all the evidence reasonably obtainable from each party and prepare a report for submission to the Complaints Committee.