As a licensed property and casualty insurance broker in Ontario, you are obligated to provide professional advice, act with integrity, and be candid and honest while ensuring that consumers understand their coverage and premiums.
Consumers have the right to be informed about compensation, policy details, and potential conflicts of interest. You must disclose this information clearly.
You are also obligated to discuss insurance needs with your clients, educate them on the available options, help review policy terms, follow requirements for conflict-of-interest disclosure, and highlight any additional risks that might be unique to the type of coverage being purchased.
You must also provide your clients with the Fact Sheet About Your Registered Insurance Broker available as a PDF on RIBO’s website in English and French.
Additional information can be found on our consumer information webpage.
Licensees should also follow RIBO’s mandatory disclosure guidance.
As a RIBO licensee, maintaining confidentiality is one of the cornerstones of your professional responsibility.
Client confidentiality is crucial. You require authorization from your client before sharing any confidential information you receive from them.
By keeping client information secure, you build trust and demonstrate your commitment to ethical standards. Protecting confidentiality is not just about compliance – it is about strengthening your professional reputation and client relationships.
Read the Confidentiality section in the RIBO Code of Conduct Handbook for more.
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March is Fraud Prevention Month. It is a great reminder for licensees to take proactive steps in safeguarding their clients and businesses.
Fraud continues to evolve, which means it is vital to stay informed about prevention strategies.
Next month, keep an eye out in the RIBO Review and on our LinkedIn, as we will be sharing ways that you can help protect clients and yourselves from becoming a victim. We encourage you to amplify our message at that time. Together, we can combat fraud and raise awareness.
Until February 28, RIBO staff will be working remotely due to office repairs and minor renovations. Our physical office will be closed during this time, but staff will remain ready to assist you.