Senior Investigator

The Registered Insurance Brokers of Ontario (“RIBO”) is the provincial regulator for general insurance brokers in Ontario. Our primary mission is to protect the public in their interactions with general insurance brokers.  

We are looking for a full-time Senior Investigator.

This exciting role is ideal for experienced investigators dedicated to fulfilling a public protection mandate.  

Primary Responsibilities

Reporting to the Manager of Investigations, you will be responsible for investigating complaints against licensees. Investigations include preparing investigation plans, interviewing witnesses, collecting evidence, drafting Investigation Reports, and preparing cases for the Complaints and Discipline Committees. This role requires proven experience in analyzing evidence, writing investigation reports and excellent verbal and written communication skills. You will also be required to give evidence at discipline hearings, when necessary.  

Key aspects of the role include: 

• Preparing investigation plans which includes identifying regulatory issues in a complaint, determining the theory of the case and the evidence to be collected
• Gathering evidence including documentary evidence and conducting in-person/virtual interviews of complainants, licensees, and other witnesses. Reviewing and analyzing documentary and witness evidence
• Drafting correspondence, investigation reports and when required, working jointly with other investigators, auditors, practice management lead, and other RIBO staff
• Giving evidence at discipline hearings
• Performing administrative duties required in investigations, recording, and maintaining evidence, and complying with all CCI and organizational processes and service standards
• Meeting monthly and annual production targets
• Remaining current on industry and regulatory issues, trends, practices, and legislative requirements

Qualifications and Requirements

• 5-7 years investigations experience in a regulatory environment
• Bachelor’s degree in a relevant field such as law, business and accounting or can demonstrate proven experience working with financial books and records and record keeping
• Excellent interpersonal and superior communication skills (written and verbal)
• Proven problem-solving, analytical, time management and organizational skills
• Proficient with Microsoft Office applications
• Are a highly organized and detailed-oriented professional
• Have a working knowledge of administrative law as it relates to regulatory investigations

This job might be for you if you:

• Are passionate about working in professional regulation with a public protection mandate
• Have an objective, fact based, curious and analytical mindset
• Can communicate complex information in a clear and concise manner (verbally and in writing)
• Enjoy working in a collaborative environment
• Are knowledgeable about insurance the industry

What RIBO Offers

• Competitive salary (hiring range: $68,000 to $92,000 depending on experience) 
• Up to 8% matching RRSP program  
• Health and dental benefits 
• Extra time off for winter break 
• 10 paid sick days 
• Half days before long weekends 
• 3 paid personal days 
• Professional development fund

The Application Process

If you are interested in this exciting new role, please send a resume and cover letter to careers@ribo.com including Senior Investigator in the subject line. 

Your cover letter should include: 

• What interests you about RIBO 
• What interests you about the role 
• How your specific experience will allow you to succeed in this role  

We value diversity and inclusion and encourage all qualified people to apply. We are committed to building a workforce that reflects the communities we serve and promoting a diverse, anti-racist, inclusive, accessible, merit-based, respectful, and equitable workplace. 

We are happy to work with you to overcome any barriers associated with our recruitment process. Should you require accommodation, please contact us by emailing careers@ribo.com.