Follow the below instructions for our Quick Start Guide.
If you still need help, consult our Launch Guide for troubleshooting tips and more information. We also recommend that you read our IRIS Login Guide for solutions if you have difficulty logging in. For additional resources, consult the IRIS Online Portal page.
Getting set up in IRIS is as easy as 1-2-3.
You should have received an email invitation that looks like the one shown below. This invitation allows you to gain access to IRIS.
Click the ‘Accept Invitation’ link in that email.
You will be asked what email you are using for IRIS. Type the email address the invitation was sent to.
You will receive a code. Enter this code and accept the terms. You will then be directed to IRIS.
Don’t have an invitation? Please use the Resend My Invite web form.
Note: When you reset your password or have a code sent to you, it is handled by your email provider and not RIBO.
Once you have your email invitation, watch the two-minute instructional video on how to proceed.
After you have completed Step 1, you will be taken to the portal dashboard, as shown below.
To access your profile, click on the ‘Broker’ tile.
If you are a Principal Broker, your portal dashboard will also have a ‘Brokerage’ tile.
Check the information we have on record for your profile to ensure it is correct. (Your profile screen will look like what is shown below.)
For the first phase of IRIS, you will see the following information displayed:
There are two ways you can verify your information. You only need to do one.
You can make address and/or phone number corrections on the ‘Broker Profile’ screen. Remember to click the ‘Save’ icon (that looks like a floppy disk) to ensure your changes are recorded.
To change your email address, please contact support@ribo.com. We will make that update for you.
From your ‘Broker Profile’ screen, click the ‘Email License’ button. The conditions that must be met to do this are shown whenever you hover over that button.
When Principal Brokers log into their portal, they will see a ‘Brokerage’ tile, as shown below.
In addition to the contact, license and address details discussed above, the ‘Brokerage Profile’ also includes your ‘Employee List’ and the ability to send yourself a copy of that list.
As a Principal Broker, you can also send a copy of the Brokerage License to yourself (see instructions below), in the same manner that a broker can send themselves a copy of their license.
The ‘Brokerage Profile’ looks like this:
From your ‘Broker Profile’ screen, click on the ‘Email License’ button at the bottom left to send a copy of your license to yourself. The conditions that must be met to do this are shown whenever you hover over that button.
You must have checkboxes next to your ‘Primary Contact’ (in the contact tab) and a ‘Current Home Address’ (address tab).
Do you need further help?
Contact support@ribo.com. Our team will be happy to assist you.