Renewing Your Licence

July 2 to July 27

Principal Brokers can access the renewal portion of IRIS, which allows them to:

• Renew their firm
• Renew their own individual licence, and then
• Optionally pay for all the brokers in their firm as a bulk payment.

Delegate access is not available in IRIS for this year’s renewal.

Licensees will not have access to renew their licenses in IRIS until August 3.

July 28 to August 2

No Principal Brokers or individual brokers will have access to any renewal or payment functions. This provides RIBO staff time to process bulk payments.

August 3 to August 31

All individual brokers can now access the renewal portion of IRIS to:

• Complete their renewal questions.
• See if their licence has been paid for through bulk payment. If it has not been paid through bulk payment by July 27, 2026 at 11:59 p.m. ET, they will be required to pay for their own licence renewal.
• Pay to renew their non-active firm licence (if applicable).

All licensees who obtained their licence before July 1, 2026 are required to complete their 2026-2027 licence year renewals by August 31, 2026.

After August 31

RIBO’s 30-day notice period runs after August 31 until September 30, 2026.

A 30-day notice will be sent indicating that they will be suspended (Administrative Suspension), if they did not complete their renewal by August 31, 2026 at 11:59 p.m. ET.

Any broker or brokerage whose licence has not renewed by September 30, 2026 at 11:59 p.m. ET will be suspended (Administrative Suspension).

October 1

Any licensee who has not completed their renewal by September 30, 2026 at 11:59 p.m. ET will have their licence suspended (Administrative Suspension) and be required to apply to RIBO for reinstatement.

To access the questions, individual brokers need to log into IRIS, click on the ‘Renewals’ tile, and then click on ‘Renewal Questions.’

Residency Information and Continuing Education

1. Are you an Ontario Resident? (Yes/No)

• If you answer no, you will be asked to select the option below that best applies to your situation:
  • As a resident of Canada, licensed in my home jurisdiction that has continuing education requirements, I am meeting the continuing education requirements of the regulator in my home.
  • As a resident of Canada, licensed in my home jurisdiction that does not have continuing education requirements, I understand that I must complete the applicable RIBO continuing education requirements for this year (on or before September 30).
  • As a resident of Canada not licensed in my home jurisdiction, I understand that I must complete the applicable RIBO continuing education requirements for this year (on or before September 30).
  • As a non-Canadian resident, I understand that I must complete the applicable RIBO continuing education requirements for this year (on or before September 30).

2. Do you understand that you must complete the applicable RIBO continuing education requirements for this year (on or before September 30)? (Yes/No)

• If you answer no, you will need to let us know why.

Other Licenses

3. I am currently licensed as a General Insurance Agent or Broker in one or more other Canadian provinces (outside of Ontario). (Yes/No)

4. Have you had any insurance licenses or your General Insurance, Life, Accident & Sickness, or any other professional registration refused, suspended, cancelled, or had any disciplinary action taken against you that has not been previously reported to RIBO? (Yes/No)

• If you answer yes, you will need to provide details and attach supporting documentation.

Secondary Business or Other Occupation

5. Do you have a second occupation, or do you operate another business outside of being an insurance broker? (Yes/No)

• If you answer yes, you will need to select the option that best applies to your situation:
  • I have previously received an exemption for conducting other business outside of insurance from RIBO.
  • I am in the process and have submitted a secondary business application along with the Principal Broker Support Letter to RIBO.
  • I need to complete a secondary business application and submit it for RIBO’s approval with Principal Broker support.
    • If you select C, you will need to submit a secondary business application along with a Principal Broker Support letter to licensing@ribo.com.

Bankruptcy/Consumer Proposal

6. Have you declared personal bankruptcy/consumer proposal or been engaged in a business that has been the subject of bankruptcy proceedings, including consumer proposals, in Canada or anywhere in the world that you have not previously reported to RIBO? (Yes/No)

• If you answer yes, you will need to provide details and attach the following supporting documentation:
  • Long Statement of Affairs
  • Certificate of Discharge, if applicable
  • Provide reason in a position to claim bankruptcy/consumer proposal

Other Questions

7. Have you been charged, convicted or guilty of an offence under the Criminal Code, or found guilty of misconduct of the Insurance Act or equivalent legislation in any Canadian province, or any other law in Canada, or anywhere in the world that you have not previously reported to RIBO? (Yes/No)

• If you answer yes, you will need to provide details and attach supporting documentation.

8. Are there any ongoing legal proceedings, or regulatory proceedings (involving other regulators) against you personally or any business of which you are an officer, director, partner or controlling shareholder in the Province of Ontario, or any other province or territory, or anywhere in the world, that you have not previously reported to RIBO? (Yes/No)

• If you answer yes, you will need to provide details and attach supporting documentation.

9. Are you currently or previously the subject of a judgement, court order or any decision made against you in the Province of Ontario or anywhere in the world that you have not previously reported to RIBO? (Yes/No)

• If you answer yes, you will need to provide details and attach supporting documentation.

10. Have you had your exam result nullified/voided/suspended by RIBO, FSRA, or any other regulatory, licensing, and/or certification body that you have not previously reported to RIBO? (Yes/No)

• If you answer yes, you will need to provide details and attach supporting documentation.

Disclaimer: Your participation in this survey is completely voluntary, and we greatly appreciate your input. Please note that while your responses are not anonymous, they will be handled with care and used solely for research purposes. Your feedback is valuable in helping us improve our service standards and future policies. Thank you for taking the time to share your thoughts!

1. Please select the product lines that you personally sell or service:

• Personal Property
• Personal Auto
• Commercial Property
• Commercial Auto
• Commercial General Liability
• Cyber Insurance
• Professional Liability
• Travel Insurance
• Pet Insurance Marine Insurance
• Surety
• Mortgage or Title Insurance
• Speciality Lines
• Other/None

2. Did you take a pre-licensing course prior to writing a RIBO exam? (Yes/No)

• If you answer yes, you will need to select the applicable education provider:
  • IBAO/Insurance Institute
  • PNCLearning
  • ILScorp.com
  • In-House Brokerage Course
  • Other
• Disclaimer: RIBO does not endorse any particular education provider or accredit pre-licensing courses for RIBO’s exam.

3. What is you highest level of education or designation? Please select all that apply.

• High School or equivalency
• College
• University
• Master’s degree
• Doctorate or professional degree
• I have an insurance designation. Please list all that apply.

4. If applicable, please select the Canadian insurance designations you hold.

• None
• CIP
• CAIB
• CRM
• CMGA
• Other

5. What is your first language (mother tongue)?

• English
• French
• Arabic
• Cantonese
• German
• Indigenous languages (e.g. Cree, Inukitut, Ojibwe)
• Italian
• Mandarin
• Persian (Farsi) Portuguese
• Punjabi
• Spanish
• Tagalog
• Other (please specify)

6. What other language(s) do you speak?

• English
• French
• American Sign Language (ASL)
• Arabic
• Cantonese
• German
• Hindi
• Indigenous languages (e.g. Mohawk, Dene, Ojibwe)
• Italian
• Korean
• Mandarin
• Persian (Farsi)
• Portuguese
• Punjabi
• Quebec Sign Language (LSQ)
• Russian
• Spanish
• Tagalog
• Tamil
• Urdu
• Vietnamese
• Other (please specify)

7. Please rate your overall satisfaction with RIBO services including the renewal process.

• You will be able to choose on a scale of one to five.

8. Did you require assistance from RIBO in the last year? (Yes/No)

• If you answer yes, you will be asked these questions:
  • Please rate your satisfaction with the services you received. (Scale of one to five.)
  • Would you be open to being contacted for future customer service conversations with RIBO? (Yes/No)

Note: This video was based on dates from a previous licence renewal year. For dates that apply to the current licence renewal year, please consult the section above about the licence renewal process.

Watch our Individual Broker’s Renewal Guide video showing how to renew their own licence, complete their payment and check their renewal status.

The video will open in a separate window. You will need to click on the next screen to watch the video.

Video Chapter Guide

• 0:00 Introduction
• 0:47 Additional Support and Resources
• 1:41 System Settings and Orientation
• 2:53 Starting Your Renewal
• 3:07 Individual Broker Renewal
• 3:36 Individual Broker Renewal – Step 1: Contact Information
• 5:20 Individual Broker Renewal – Step 2: Renewal Questions
• 7:34 Individual Broker Renewal – Step 3: Notice and Statement of Accuracy
• 8:37 Individual Broker Renewal – Step 4: Renewal Payment
• 11:37 Conclusion

Annually, RIBO collects industry information from licensees through its licence renewal questionnaire. These questions provide industry insights, allow members to confirm their status with the organization, and maintain compliance with applicable RIBO regulations.

During the 2024-2025 renewal period, we received over 20,000 individual renewals and over 900 firm renewals. Those who failed to renew were administratively suspended and legally could not act as a licensed insurance broker/firm until they resolved the issue.

Read our 2024-2025 Renewal Report.