Mark Abraham
Chief Executive Officer
Christopher Hills
Director of Finance & Operations
Jessica Harper
Chief Policy Officer, Director of Policy, Standards & External Affairs
Sam Natur
Director of Enterprise Technology & Business Solutions
Sharon Seenath
Director of Compliance, Conduct & Investigations
The four departments include:
This department is comprised of conduct (intake, investigations and discipline) and compliance (Spot Checks and practice management/advisory services).
Responsible for investigating potential misconduct or non-compliance, this department conducts proactive Spot Checks, monitors compliance through required filings (or missing ones), and works to resolve issues while safeguarding the public. It also receives complaints against licensees, investigates unethical behaviour, mitigates risk and ensures that corrective actions are implemented when necessary to maintain the high standards of the profession.
This department is responsible for developing, managing and maintaining RIBO’s technology infrastructure, ensuring that all hardware, software, networks, and systems function efficiently and securely. It provides technical support, troubleshooting, and resolves any issues related to technology use. The department also implements cybersecurity measures to protect sensitive data, supports business continuity, and drives innovation through the development and adoption of new technologies to improve productivity and streamline operations.
Responsible for supporting overall business functions, this department focuses on optimizing resource allocation, managing financial risks, ensuring smooth operational processes, and delivering outstanding service to licensees. Functionally, this includes responsibility for operational planning, finance and accounting, human resources, procurement, facilities management, administrative support, customer service and organizational measurement.
Responsible for working with external parties and industry constituents, the department develops guidance and communicates regulatory best practices to protect insurance consumers. This department also develops education and licensing standards for registering firm and individual licensees, builds high-stakes licensing exams and is responsible for reviewing and updating RIBO’s regulatory framework to ensure alignment with evolving laws and market conditions.